Our next broker hero showcase is from APH Financial.
APH’s Hero Case Study
We arranged a mortgage for a couple back in 2017. It was for a lovely four bed family home in Glossop.
The couple are professional musicians working for the BBC and have two young children. Since giving this initial advice, we have stayed in touch and arranged a re-mortgage for them in 2019.
We recently received the dreaded phone call to say that one of the clients had been diagnosed with a very aggressive bowel cancer at the age of just 43. Our client is due to undergo a 12 month treatment plan, which includes chemotherapy and surgery. Our clients knew we had set up policies for them and they wanted to know if they were eligible to make a claim.
We had set up Royal London Life and Critical Illness Cover for £140k, plus £14k per annum Family Income Benefit for 18 years. The clients’ protection package also included full LV= Income Protection for £1,800 per month with a 13 week deferred period, which coincided with when the client’s employer stopped paying her. We spoke with both providers and helped our clients set up both claims, along with the ‘Helping Hand’ benefit provided by Royal London (which is excellent). We called our clients to explain the next steps. The family have a tough year ahead but they were comforted by the quality of the cover we provided for them. I was very happy to be able to tell them that they had all this support in place. I have never felt so sad and happy at the same time. When I put the phone down, I remembered this is why we do what we do!