PRIVACY AND TERMS & CONDITIONS

ACCESSIBILITY

Accessibility

PRIMIS Mortgage Network is committed to making changes and improvements to this website that are mindful of people with disabilities. We have already made several improvements to this website to enable people to change its appearance to suit their needs and will continue to do so in the future.

Text size

You can change the text size on our site to make it either larger or smaller via your browser settings. Some browsers allow you to magnify the whole page. To change the text size, follow the instructions below depending on which browser you are using:

Internet Explorer

  • Select ‘crtl’ and + (plus) or ‘crtl’ and ‘-‘ (minus) to adjust.
  • The text size should change to reflect your choice

Firefox

  • Click ‘View’ to open the View menu
  • Select the ‘Zoom’ option
  • Select ‘Zoom In’ or ‘Zoom Out’
  • or Select ‘crtl’ and + (plus) or ‘crtl’ and ‘-‘ (minus) to adjust to reflect your choice

Safari

  • Click ‘View’ to open the View menu
  • Click on ‘Make Text Bigger’ or ‘Make Text Smaller’ or to use the keyboard shortcuts select
  • ‘Apple’ and ‘+’ (plus) or ‘Apple’ and ‘-’ (minus)
  • The text size on our site should change to reflect your choice

Chrome

  • Click the spanner icon at the top right and adjust the zoom from that menu, select ‘crtl’ and + (plus) or ‘crtl’ and ‘-‘ (minus) to adjust to reflect your choice.

Contrasting colours and alternative text for graphics

We have taken care to ensure that foreground and background colours on the site contrast effectively. If you want to override the site’s colours, you can do this by changing your browser settings.

All graphics and images contain descriptive alt tag (alternative text) attributes. Where an image has no importance, the alt tag is set to null to make the site easier to read by all users.

TERMS AND CONDITIONS

TERMS AND CONDITIONS

About us

PRIMIS Mortgage Network is a trading name of First Complete Ltd. First Complete Ltd is registered in England. Company No: 05415236.

Consumer Credit Licence: 575188
Data Protection Association Number: Z9322581
Financial Conduct Authority (FCA) Number: 435779

PRIMIS Mortgage Network is a trading name of Advance Mortgage Funding Limited. Advance Mortgage Funding Limited is registered in England and Wales. Company No: 2217569.

Consumer Credit Licence: 435206
Data Protection Association Number: Z7752720
Financial Conduct Authority (FCA) Number: 305008

The registered office for PRIMIS Mortgage Network is Newcastle House, Albany Court, Newcastle Business Park, Newcastle NE4 7YB.

PRIMIS Mortgage Network is NOT authorised to advise on pension or investment business under the terms of the Financial Conduct Authority and Markets Act 2000.

PRIMIS Mortgage Network is a trading name of Personal Touch Financial Services Limited. Personal Touch Financial Services Limited is registered in England and Wales. Company No: 03406454.

Data Protection Association Number: Z7064713
Financial Conduct Authority (FCA) Number: 187834

The registered office for PRIMIS Mortgage Network is 2nd Floor, Gateway 2, Holgate Park Drive, York, YO26 4GB.

  1. About our Website Terms of Use

2.1 These Website Terms of Use explain how you may use this website (“the Site”).

2.2 You should read these Website Terms of Use carefully before using the Site.

2.3 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Website Terms of Use and any documents referred to in them.

2.4 If you do not agree with or accept these Website Terms of Use, you should stop using the Site immediately.

  1. Information gathered and its use

Your privacy and personal information are important to us. We may receive and share any information you enter on our Site, or give us in any other way, for example through our branch network, or provided by you when giving us feedback. Any personal information that you provide to us will be dealt with in line with our Privacy Policy which can be found at https://www.primis.co.uk/wp-content/uploads/2019/09/LSL-Group-Data-Protection-Policy-Aug18.docx. Our Privacy Policy explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event that you have a query or complaint about the use of your personal information.

  1. Site monitoring

When you use the Site we anonymously record the details of the pages you look at but this data is not personally identifiable. We use this data to monitor Site traffic and analyse paths customers take through our Site which enable us to improve the service we provide. This information is only used by us and is not passed to any other party.

  1. Security
  1. We have security measures in place to protect our customer database and access to this database is restricted internally. However it remains your responsibility to protect against unauthorised access to your log in details. If you open more than one browser of the same type whilst using the Site, remember to close down all browser windows when you finish.
  2. If you share a computer with someone else or use a public internet access then we advise you to delete the browsing history and log off the computer. This will help ensure any personal information stored temporarily in the computer’s memory is lost.
  1. Links to third parties
  1. Our Site contains links to other sites. We are not responsible for the privacy practices, or the content of those websites. You should read the privacy policies of every website that collects data.
  2. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
  1. Legal Information and your agreement
  1. Access by you of our Site is confirmation that you have understood and agreed to be bound by all of these terms and conditions.
  2. This Site is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where applicable.
  3. This Site is for information purposes only and its content is subject to change without notice.
  4. Nothing on this Site shall be deemed to constitute financial advice and in the event that you wish to have any such advice, you should contact a financial advisor.
  5. We may prevent or suspend your access to the Site if you do not comply with any part of these Website Terms of Use, any terms or policies to which they refer to or any applicable law.
  1. Disclaimer
  1. Whilst we use all reasonable efforts to ensure that the information published on this Site is accurate, current and complete at the date of publication, no representatives or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this Site or any other Site to which it may be linked. We make no warranty that this Site is free from errors, defects or viruses.
  2. We may suspend or terminate operation of the Site at any time as we see fit.
  3. While we try to make sure that the Site is available for use, we do not promise that the Site is available at all times, nor do we promise the uninterrupted use by you of the Site.
  4. We shall have no liability to you for any breach of these Website Terms of Use caused by any event or circumstance beyond our reasonable control including, but not limited to, breakdown of systems or network access, or flood, fire, explosion or accident.
  5. We reserve the right to change, modify, add or remove provisions to these terms and conditions. Any changes to these will be shown here, and we recommend that you check this page again from time to time.
  1. Copyright notice
  1. The entire contents of this Site (except where applicable the crown copyright location maps) is our property and is subject to copyright with all rights reserved.
  2. You may download or print individual sections of the Site for personal use and information only provided that these properly indicate our copyright and other proprietary notices.
  3. You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this Site without our prior written consent.
  4. Nothing in these Website Terms of Use grants you any legal rights in the Site other than as necessary to enable you access to the Site. You agree not to adjust or to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
  1. Submitting information to the Site
  1. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not provide us with any information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
  1. Applicable Law
  1. Any disputes arising from the use of this Site shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.
  1. International transfers of personal information
  1. As the internet can be assessed world-wide, if you are visiting the Site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this Site and communicating electronically with us you are consenting to these transfers.

Solihull Address:

PRIMIS Mortgage Network
Ground Floor
3700 Parkside
Birmingham Business Park
Solihull
B37 7YT

Customer Services:

Tel: 0121 767 1000

Social Channels

  

Chippenham Address:

PRIMIS Mortgage Network
No 2 Methuen Park
Chippenham
Wiltshire
SN14 0GB
Customer Services:

Tel: 01249 467500

The guidance and/or advice contained in this Site is subject to United Kingdom (UK) regulatory regime and is therefore restricted to consumers based in the UK.

PRIMIS Mortgage Network is a trading name of Advance Mortgage Funding Limited. Advance Mortgage Funding Limited is authorised and regulated by the Financial Conduct Authority (FCA Number: 305008). Advance Mortgage Funding Limited is registered in England and Wales. Registered office: Newcastle House, Albany Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YB. Company No: 2217569.

PRIMIS Mortgage Network is a trading name of First Complete Ltd. First Complete Ltd is authorised and regulated by the Financial Conduct Authority (FCA Number: 435779). First Complete Ltd is registered in England and Wales. Registered office: Newcastle House, Albany Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YB.Company No: 05416236.

PRIMIS Mortgage Network is a trading name of Personal Touch Financial Services Limited which is authorised and regulated by the Financial Conduct Authority. (FCA Number: 187834). Registered office: Howard House, 3 St Mary’s Court, Blossom Street, York YO24 1AH. Registered in England & Wales. Company No: 03406454.