2019 HAS BEEN A KEY YEAR FOR TOOLBOX, WITH SIGNIFICANT TRANSFORMATION PROJECTS COMPLETED AND BROKER MIGRATION WORKSTREAMS THROUGHOUT. WITH YEAR-END APPROACHING THIS IS A GREAT OPPORTUNITY TO REFLECT ON THESE ACHIEVEMENTS AND WHAT WE HAVE ACCOMPLISHED.
I’d like to take this opportunity to thank all of our firm principals, brokers and PRIMIS colleagues for everything they do. Without this collaborative support and teamwork, we would not be able to deliver these fantastic achievements.
Let’s re-visit these achievements and look forward to what’s to come…
There has been a continuous migration of brokers:
- Embrace Financial Services – 317 (6 waves of migration)
- Advanced Mortgage Funding – 413 (11 waves of migration)
- Linear – 24
- First2Protect – 55
- First Complete – 1,000 (10 waves of migration)
- RSC New Homes – 32
- Mortgages First – 38
- Insurance First – 10
With existing PTFS brokers (481) and the above migrated brokers (1,889) we now have 2,370 brokers and 500 administration users operating on Toolbox. To accommodate these migrations, we have also migrated in the region of 24 million documents, which is an amazing achievement!
TOOLBOX RELEASES – DEVELOPMENTS
We operate a continuous cycle of development through a schedule of Toolbox releases. Many of these developments have been a direct result of brokers’ suggestions – thank you for your feedback! We’re proud that we can implement changes within weeks, bringing solutions to you quickly. Here are some key stats on our developments this year:
- 10 Toolbox deployments
- Over 564 developments deployed
- 106 of these developments were fixes
- 80% of all changes are development
- 12 patch releases to ensure infrastructure is up-to-date and disruption is limited
We’re delighted that Toolbox was shortlisted for Mortgage Finance Gazette’s ‘Best use of Technology’ award and won London Institute of Banking and Finance’s (LIBF) ‘Best Technology Initiative – United Kingdom’!
TOOLBOX APPLICATION INFRASTRUCTURE
Whilst making all of these fantastic improvements, we’re not compromising on security. This year we have changed the infrastructure behind the platform to provide increased scalability, flexibility and performance, whilst retaining robust security through a multi-layered protection framework.
In addition, we continuously monitor our robustness through enhanced reporting services, procedures and processes to keep your data and your clients’ data safe. As well as our own multi-layered protection framework, we use fully integrated support services which monitor and protect data 24/7.
APPLICATION PROGRAMME INTERFACE (API)
Next year we will focus on developing APIs. This will provide connectivity of selected CRM and software solutions, increasing effectiveness and efficiency for you.
We are initially focusing our development on three APIs:
- Introducer Services
- Broker Services
- Client Services
Look out for more information coming soon!
The development of a client portal is a core focus for 2020. The facility will revolutionise the advice process by allowing you and your clients to:
- Communicate via messages
- Exchange/transfer documents securely
- Complete elements of the advice process online
The current time to complete a mortgage case, dependant on complexity, is between 4 to 6 hours (from PRIMIS broker feedback). The development of a client portal will aim to reduce this timeline by 2 to 3 hours.
This has be designed to enable usage on iPads, iPhones and android devices to make it even easier for you.
There will be a sneak preview of the new initiative at our Recognising Excellence in January. Keep your eyes peeled for more details coming soon!