Privacy Policy


Click here to see our Privacy Policy for our
Appointed Representatives.


Click here to see our Privacy Policy for
customers of our Appointed Representatives.


1. About us PRIMIS Mortgage Network is a trading name of First Complete Ltd. Registered office: Newcastle House, Albany Court, Newcastle Business Park, Newcastle NE4 7YB. First Complete Ltd is registered in England. Company No: 05415236. First Complete Ltd is NOT authorised to advise on pension or investment business under the terms of the Financial Conduct Authority and Markets Act 2000.

HM Customs VAT Number: 227546008
Consumer Credit Licence: 575188
Data Protection Association Number: Z9322581
Financial Conduct Authority (FCA) Number: 435779

PRIMIS Mortgage Network is a trading name of Advance Mortgage Funding Limited. Registered office: Newcastle House, Albany Court, Newcastle Business Park, Newcastle NE4 7YB. Advance Mortgage Funding Limited is registered in England and Wales. Company No: 2217569. Advance Mortgage Funding Limited is NOT authorised to advise on pension or investment business under the terms of the Financial Conduct Authority and Markets Act 2000.

HM Customs VAT Number: 109041254
Consumer Credit Licence: 435206
Data Protection Association Number: Z7752720
Financial Conduct Authority (FCA) Number: 305008

PRIMIS Mortgage Network is a trading name of Personal Touch Financial Services Limited. Registered office: 2nd Floor, Gateway 2, Holgate Park Drive, York, YO26 4GB. Personal Touch Financial Services Limited is registered in England and Wales. Company No: 03406454. 

HM Customs VAT Number: 89221917
Data Protection Association Number: Z7064713
Financial Conduct Authority (FCA) Number: 187834

2. Information gathered and its use

i. We may receive and store any information you enter on our website, or give us in any other way, for example through our branch network, or provided by you when giving us feedback. How we use your data is outlined in our Intermediary Privacy Policy.

ii. We may contact you by post, email, telephone or fax to discuss your query or feedback. If you do not want to receive such communication you can opt-out during registration, by emailing us at Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

3. On registration

i. Where you register with us you provide your name, address, email address and other contact details which can be amended by contacting us directly or by email at

4. Site monitoring

i. When you use the site we anonymously record the details of the pages you look at but this data is not personally identifiable. We use this data to monitor site traffic and analyse paths customers take through our site which enable us to improve the service we provide. This information is only used by us and is not passed to any other party.

5. Security

i. We have security measures in place to protect our customer database and access to this database is restricted internally. However it remains your responsibility to protect against unauthorised access to your log in details. If you open more than one browser of the same type whilst using the website, remember to close down all browser windows when you finish.

ii. If you share a computer with someone else or use a public internet access then we advise you to delete the browsing history and log off the computer. This will help ensure any personal information stored temporarily in the computer’s memory is lost.

6. Links to third parties

i. Our site contains links to other sites. We are not responsible for the privacy practices, or the content of those websites. You should read the privacy policies of every website that collects data.

7. Log files and statistics

I. We may use IP addresses, URLs of requested resources, timestamps and HTTP user agents to analyse trends, administer the system and gather broad demographic information for aggregate use.

ii. In addition to this we may use third party services to monitor your use of our website, including Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google Analytics use cookies to help analyse how visitors use our site. The information generated by the cookie about the use of our web-site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our web-site, compiling reports on web site activity and providing other services relating to web-site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your web browser, however, please note that if you do this you may not be able to make full use of our web-site. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

8. Legal Information and your agreement

i. Access by you of our website is confirmation that you have understood and agreed to be bound by all of these terms and conditions.

ii. This web-site is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only.

iii. This web-site is for information purposes only and its content is subject to change without notice.

iv. Nothing on this website shall be deemed to constitute financial advice and in the event that you wish to have any such advice, you should contact a financial advisor.

9. Disclaimer

i. Whilst we use all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representatives or warranties are made (express or implied) as to the accuracy, currency or completeness of such information. We cannot accept responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this web-site or any other web-site to which it may be linked. We make no warranty that this web-site is free from errors, defects or viruses.

ii. We reserve the right to change, modify, add or remove provisions to these terms and conditions. Any changes to these will be shown here, and we recommend that you check this page again from time to time.

10. Copyright notice

i. The entire contents of this web-site (except where applicable the crown copyright location maps) is our property and is subject to copyright with all rights reserved.

ii. You may download or print individual sections of the web-site for personal use and information only provided that these properly indicate our copyright and other proprietary notices.

iii. You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without Our prior written consent.

11. Email

i. There is no guarantee that any email you send will be received by us or that the confidentiality of that email will be maintained during internet transmission.

12. Applicable Law

i. Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

13. International transfers of personal information i. As the internet can be assessed world wide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.