Data Subject Access Request

You’re welcome to ask us what information we have about you, any time you like. This information will be provided to you free of charge, unless your request is viewed as either excessive or unfounded. Where we refuse to respond to a request, we will explain our reasons to you and you will have the right to complain to the ICO to contest this. We may also charge a fee to comply with requests for further copies of the same information.

We will ask you to confirm your identity before we administer your request. You can confirm your identity by sending us a copy of a suitable identity document such as a passport or driving license, plus proof of address. All information will be provided to you within 1 month of receiving the request and receipt of suitable identity documents.

If you’d like us to send your information, you can contact our team at the address or email below:

The Complaints Department
PRIMIS Mortgage Network
Newcastle House
Albany Court
Newcastle Business Park
Newcastle Upon Tyne



The Customer Resolution Manager
Personal Touch Financial Services Limited 
(PRIMIS Mortgage Network) 
Ground Floor
3700 Parkside
Birmingham Business Park
B37 7YT